After-Sales Service Policy

1. Purpose of After-Sales Service

This After-Sales Service Policy describes the support provided through our website after an order has been delivered.
The purpose of this policy is to offer clear, structured, and reliable assistance in accordance with applicable United States consumer protection standards.

Our after-sales service is available to users who experience issues related to their orders or received products, including but not limited to:

• Questions regarding product condition
• Issues identified at the time of delivery
• Information related to return procedures
• Any additional assistance requests after purchase

2. Delivery-Related Inquiries

In the event of a delivery delay, missing package, or transportation-related issue, users are encouraged to contact our after-sales service as soon as possible.

Our team will take the following actions:

• Verify the current delivery status
• Initiate an inquiry with the carrier when necessary
• Provide regular updates regarding the steps taken and available solutions

3. Defective or Non-Conforming Products

If a product is defective or does not match its description, users must contact us and provide:

• The order number
• A detailed description of the issue
• Photos of the product and its packaging

After reviewing the information, an appropriate solution will be offered based on the situation, which may include a return or refund, in accordance with applicable United States regulations.

4. Returns and Right to Withdraw

Users may request a return within 45 days of receiving their order, provided that the product is unused, undamaged, and returned in its original packaging.

Our after-sales service team will provide all necessary instructions and assist users throughout the return process.
A return shipping label is included inside the package at the time of delivery, and customers will find the return label enclosed upon receipt.

5. After-Sales Processing Time

Processing times vary depending on the nature of the request. In general:

• An initial response is provided within a reasonable timeframe
• Internal verification or carrier-related procedures are initiated promptly
• A final resolution is offered once all necessary checks have been completed

Clear and consistent communication is maintained throughout the process.

6. Our Commitments

We are committed to:

• Reviewing each request carefully and objectively
• Providing clear and appropriate responses
• Offering effective solutions as quickly as possible
• Operating in compliance with applicable United States consumer protection and e-commerce standards

7. Contact Information

For any after-sales service requests or related inquiries, customers may contact us using the information below:

Email: solveit@sofaupbase.com
Phone: +65 (821) 24952
Address: APT BLK 556 WOODLANDS DRIVE 53 #03-47, SINGAPORE 730556, SINGAPORE
Business Hours: Monday to Friday, 9:30 AM to 3:30 PM
Service Area: United States

We provide professional, transparent, and dependable after-sales support to ensure a positive and secure post-purchase experience.