Payment Policy
1. Purpose of the Payment Policy
This Payment Policy explains the payment methods accepted on our website.
Its purpose is to ensure a clear, secure, and reliable payment process in compliance with applicable United States payment security and consumer protection standards.
2. Accepted Payment Methods
The following electronic payment methods are accepted on our website:
- Visa
- MasterCard
- American Express
- Discover
- Diners Club
All card payments are processed through certified payment systems that comply with internationally recognized security standards.
3. Transaction Security
All transactions conducted on the website are protected using SSL encryption technology.
We also apply recognized electronic payment security standards, including PCI DSS requirements, to safeguard sensitive payment information and prevent unauthorized access.
4. Payment Authorization and Verification
During the payment process, the customer’s card issuer or financial institution may request additional verification for security purposes.
This step helps ensure that the transaction is properly authorized and completed under secure conditions.
5. Currency and No Additional Fees
All transactions are processed in U.S. Dollars (USD).
No additional fees are charged based on the selected payment method.
The total amount displayed before order confirmation includes applicable taxes and free shipping within the United States, with no hidden charges.
6. Payment Confirmation and Order Processing
Once payment is successfully completed, a confirmation email is sent to the customer.
The order is then processed within 1–5 business days, in accordance with the conditions outlined in our Shipping and Delivery Policy.
7. Refunds
When a refund is approved, it is issued using the same payment method used for the original purchase.
Refunds are processed within 1–5 business days, depending on the processing time of the customer’s financial institution or payment provider.
8. Contact and Support
For questions related to payments or if assistance is needed during a transaction, customers may contact us using the information below:
Email: solveit@sofaupbase.com
Phone: +65 (821) 24952
Address: APT BLK 556 WOODLANDS DRIVE 53 #03-47, SINGAPORE 730556, SINGAPORE
Business Hours: Monday to Friday, 9:30 AM to 3:30 PM
Service Area: United States
We are committed to providing a simple, dependable, and fully secure payment experience that meets high U.S. industry standards.