Contact Us
1. Contact Information Overview
We remain fully available to support users and ensure a clear, pleasant, and compliant experience on our website.
You may contact us at any time with questions regarding orders or our services.
2. Contact Methods
Customer support is available through the following channels:
- Email: solveit@sofaupbase.com
- Phone: +65 (821) 24952
- Address: APT BLK 556 WOODLANDS DRIVE 53 #03-47, SINGAPORE 730556, SINGAPORE
Email contact is recommended to ensure efficient and easily traceable handling of inquiries.
3. Customer Support Availability
Customer support is available during the following hours:
- Monday to Friday, 9:30 AM to 3:30 PM
- Excluding public holidays
During these hours, our team is available to provide assistance related to orders, deliveries, and post-purchase inquiries.
4. Types of Assistance Provided
Our team can assist with:
- Questions related to products
- Active or completed orders
- Delivery-related issues
- Return or refund requests
- Feedback or concerns regarding the shopping experience
5. Response Time and Commitment
We are committed to responding promptly, clearly, and professionally.
Each inquiry is reviewed individually to provide a complete and solution-oriented response.
Our goal is to deliver transparent, dependable, and attentive customer support.
6. Operational Information
Service Area: United States
Customer support is primarily dedicated to active orders and ongoing deliveries.
We place great importance on communication.
Every message is an opportunity to improve our services and better meet user expectations.